Digital Accessibility Compliance Audits for Healthcare
Independent accessibility audits for hospitals, health systems, digital health platforms, medical software, and healthcare insurers — aligned to WCAG, ADA, Section 508, RPwD, and EAA.
WCAG 2.2 (A, AA, AAA) — full coverage
ADA Title II and Title III for healthcare entities
Section 508 for public-funded healthcare systems and federally supported providers
EAA compliance for healthcare digital services in EU markets
RPwD Act mapping for Indian healthcare organisations
Manual expert-led testing — not automated scan reports
Regulatory Obligations for Healthcare Digital Services
Healthcare organisations operate under accessibility mandates from multiple regulatory frameworks. These obligations are not advisory — they create legal and compliance risk when unmet.
The Americans with Disabilities Act applies to healthcare providers in two ways. Public healthcare entities — government hospitals, public health departments, federally funded programmes — fall under Title II. Private healthcare organisations and digital health platforms fall under Title III. Both require accessible digital services, and courts have upheld ADA obligations for patient portals, telehealth platforms, appointment systems, and mobile health applications.
Healthcare organisations receiving federal funding — including those participating in Medicare, Medicaid, and federal health research programmes — are subject to Section 508 requirements for ICT accessibility. This applies to electronic health records systems, patient-facing portals, and health information platforms procured or deployed with federal involvement.
The EAA covers consumer-facing digital services including health information platforms, insurance products, and digital health applications available in EU member states. From June 2025, non-compliant digital health products face regulatory enforcement.
The Rights of Persons with Disabilities Act 2016 places statutory obligations on establishments — including hospitals, clinics, and healthcare institutions — to ensure their services are accessible. As healthcare increasingly migrates to digital channels, RPwD accessibility obligations extend to patient portals, appointment systems, and health information platforms.
Across all these jurisdictions, WCAG 2.1 and WCAG 2.2 serve as the accepted technical standard for digital accessibility compliance. Accord Compliance audits to WCAG 2.2 — backward compatible with 2.1 and 2.0 — ensuring a single audit covers multiple regulatory obligations simultaneously.
Operating healthcare digital services in India, the US, or the EU?
Our jurisdiction-mapped audits identify compliance gaps across RPwD, ADA, Section 508, and EAA — in a single engagement, with separate evidence packages for each framework.
Digital Assets We Audit for Healthcare Organisations
Manual, expert-led accessibility reviews across patient-facing platforms, mobile health apps, staff systems, and health communications.
Patient-Facing Platforms
Patient portals — records access, appointment booking, test results
Prescription management and pharmacy platforms
Telehealth and virtual consultation interfaces
Health insurance member portals and claims management
Hospital and clinic website — information, navigation, services
Emergency information and urgent care wayfinding
Mobile Health Applications
Patient-facing iOS and Android health apps
Remote monitoring and chronic disease management applications
Mental health, wellness, and digital therapeutics applications
Medication reminder and adherence tools
Clinical and Administrative Systems (Staff-Facing)
Electronic health records (EHR) interfaces — where staff with disabilities are users
Clinical decision support tools
Hospital administration and scheduling systems
Documents and Health Communications
PDF discharge summaries, patient instructions, and health information
Digital consent forms and onboarding documentation
Email communications and digital health newsletters
Accessibility in Healthcare: Beyond Compliance
In healthcare, inaccessible digital services have consequences that go beyond legal risk. Patients who cannot access appointment systems may delay care. Individuals who cannot navigate a patient portal may miss critical test results. Those who cannot use a telehealth interface are effectively excluded from care.
Accord Compliance approaches healthcare accessibility audits with an understanding of this higher stakes context. Our findings are prioritised not just by WCAG severity but by patient impact — ensuring the most consequential barriers are addressed first.
This approach supports both regulatory compliance and the clinical governance expectations increasingly applied to digital health services.
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Frequently Asked Questions
Ensure Accessible Digital Care Across Patient Journeys
Inaccessible healthcare digital services create both patient risk and legal exposure. ADA, Section 508, RPwD, and EAA all apply — often simultaneously.