Digital Accessibility Compliance Audits for E-commerce & Platforms
Independent WCAG, ADA, EAA, and RPwD accessibility audits for e-commerce websites, consumer marketplaces, digital platforms, and multi-sided platform businesses.
WCAG 2.2 (A, AA, AAA) — full coverage
ADA Title III — US e-commerce and platform obligations
European Accessibility Act (EAA) — consumer platform compliance
RPwD Act mapping for Indian platforms
End-to-end user journey testing — browse, search, cart, checkout, account
Manual expert-led testing — not automated scan reports
Why Accessibility Compliance Is a Critical Risk for Digital Platforms
Digital platforms face accessibility compliance risk from three directions: litigation, regulation, and market access. Each creates a distinct and compounding exposure.
ADA Title III Litigation — The US E-commerce Reality
ADA Title III applies to places of public accommodation — a category that US courts have consistently extended to include websites, mobile applications, and digital platforms. E-commerce sites are among the most frequently targeted categories in ADA accessibility lawsuits. Plaintiffs seek injunctive relief and, in many jurisdictions, attorney's fees.
The most common triggers for ADA e-commerce complaints include: inaccessible product pages, non-functioning checkout flows for screen reader users, images without alternative text, forms that cannot be completed via keyboard, and session timeouts that disadvantage users with motor or cognitive disabilities.
Documented accessibility audits — conducted by an independent third party — are the primary evidence of due diligence in ADA defence.
European Accessibility Act — June 2025 Enforcement
The EAA explicitly covers consumer-facing digital services and e-commerce platforms operating in EU markets. From June 2025, online stores, digital marketplaces, and consumer platforms must conform to EN 301 549 / WCAG 2.1 AA. Enforcement is conducted by national authorities in each EU member state, with penalties varying by jurisdiction.
The EAA applies to any digital platform offering products or services in the EU — regardless of where the company is based. Indian e-commerce companies with EU customers, and global platforms serving EU users, are within scope.
RPwD Act — Indian E-commerce and Platform Businesses
The Rights of Persons with Disabilities Act places accessibility obligations on establishments — a category that includes digital commerce and platform businesses in India. Consumers with disabilities can file complaints with the Persons with Disabilities Commissioner, and courts have referenced RPwD in digital accessibility disputes.
If accessibility is a compliance requirement, not a checkbox — we are built for you.
Procurement and Enterprise Marketplace Requirements
Platforms that sell to enterprise buyers — or that operate B2B marketplace models — face increasing procurement requirements for accessibility compliance. Enterprise procurement teams routinely require WCAG conformance evidence and third-party audit documentation before onboarding platform suppliers.
What We Audit for E-commerce & Digital Platforms
Accessibility audits for e-commerce and platforms must cover the full user journey — from discovery to purchase to account management. We audit the entire transactional flow, not just the homepage.
Core Commerce Flows
Product listing pages — search results, category pages, filters
Product detail pages — images, descriptions, specifications, reviews
Shopping cart and saved items interfaces
Checkout flow — address entry, payment selection, order confirmation
Order tracking and post-purchase account management
Search, Discovery, and Navigation
Site-wide search and autocomplete
Faceted search and filter interaction patterns
Navigation menus, breadcrumbs, and site structure
Category and subcategory hierarchy
Account and User Management
Account registration and sign-up flows
Login, password reset, and authentication
Wishlist, saved items, and preference management
Returns, refunds, and dispute resolution interfaces
Marketplace and Seller Interfaces
Seller onboarding and product listing workflows
Seller dashboards and analytics
Order management and fulfilment interfaces
Mobile Applications
Native iOS and Android shopping apps
Assistive technology testing — VoiceOver, TalkBack
Mobile-specific gesture and interaction patterns
Digital Communications
Transactional email accessibility — order confirmations, receipts
Push notification content and delivery
Customer support chat and messaging interfaces
Is your checkout flow accessible? Can a screen reader user complete a purchase?
Checkout inaccessibility is the most common trigger for ADA e-commerce complaints and the highest-impact accessibility failure in online retail. Our audits cover the complete purchase journey.
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Frequently Asked Questions
Reduce ADA Litigation Risk and Meet EAA Requirements
ADA litigation against e-commerce platforms is active and growing. EAA enforcement is live. Independent audit evidence is the foundation of any credible defence or compliance posture.